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Patient, family, carer and visitor code of conduct at Mind Connections Specialist Health Services (MCSHS)

Uncategorized . 2 minutes read . December 21, 2022

A message from the CEO, Dr Daya Howpage.

‘Thank you for taking the time to read this article about the patient, family, carer or visitor and research participant code of conduct. This code of conduct is designed to create a healthy, safe, inclusive and caring environment for everyone.

Here are the fundamentals.

The staff and clinicians at MCSHS provide services to patients, families and carers with courtesy and respect. Therefore we expect the same standards from you. However, we have experienced some people displaying hostile, disrespectful, racist, and discriminatory behaviours and words. Such behaviours include

  1. Making offensive remarks about others' race, religion, gender, sexual orientation, or other personal characteristics
  2. Physical or verbal threats and assaults
  3. Sexual or offensive words or actions
  4. Disrupting another patient's care or experience in the waiting room
  5. Defamatory, biased, vindictive or untrue reviews on Google and social media without basis
  6. Demand certificates, diagnosis and dependant medications when not indicated.

These behaviours are unacceptable at MCSHS. Staff and clinicians are committed to providing high-quality health care and building healthy and thriving communities. Everyone should have the right to expect a safe, caring, and inclusive environment.

If you violated the code of conduct with unwelcome words or actions, we would invite you to explain your point of view. We will always carefully consider your response before we make any decisions about the continuity of care at MCSHS. We have a duty of care to provide a safe, secure environment for staff and the clinician. However, suppose there is evidence that the patient, family, carer or visitor violate this code. In that case, we have no other choice besides offering you options outside the MCSHS regarding your continuity of care. The majority who attend MCSHS are respectable and decent in their behaviour. Therefore, we expect such outcomes to be rare.

We expect courtesy and respect, just as we offer it to everyone who enters through the door. However, we can assist you to the best of our ability when we have essential Trust and respect towards all human beings.