Note: We are closed for the festivity season from 21st December 2024 to 5th January 2025
Support for Defense Personnel & Veterans

Honoring Service, Supporting Well-Being.

We extend our deepest gratitude to defence personnel and veterans for their service and sacrifices. Your dedication and courage inspire us, and we are committed to supporting you on your journey to mental well-being.

Our Mission

We offer specialized mental health care for defense personnel and veterans. Our goal is to break barriers and deliver quality care, fostering recovery. With Mind Connections, your mental health is our priority.

Services for Active & Retired Defense Personnel

we offer a comprehensive range of specialized mental health services to support the unique needs of defence personnel and veterans.

Trauma & PTSD Support

We provide trauma-informed care to help individuals heal from service-related trauma. Using evidence-based therapies, we address PTSD, anxiety, and empower you to reclaim your life.

Stress & Resilience Training

Create tools to manage stress and build resilience. Our programs enhance mental strength, improve coping, and support well-being for defence personnel.

Family Support Programs

Families are vital to defence personnel. Our support programs strengthen relationships, foster understanding, and provide resources for military life.

Medico-Legal Reports for Veterans

Our consultants provide professional medico-legal reports for veterans. These reports meet legal standards, supporting claims and documenting mental health conditions related to service.

What we Offer

we are committed to providing the highest standard of care, ensuring that you and your loved ones receive the support you deserve.

Specialized Expertise:

A network of skilled psychiatrists and psychologists specializing in mental health for military personnel and veterans. This team is committed to providing tailored support and effective treatment.

Trauma-Informed Care:

Trauma-informed psychologists provide therapy using established protocols for assessing and treating PTSD, depression, anxiety, OCD, substance abuse, and adjustment disorders.

Specialist Care Backed by Decades of Experience

Our team brings over two decades of expertise in working with veterans and defense personnel. We are dedicated to providing personalized, evidence-based care to support your mental health and overall well-being.

Mental Health Assessments for DVA Claims

Comprehensive evaluations to support Department of Veterans’ Affairs (DVA) claims with accurate, professional documentation.

Impairment Assessments

Expert assessments of mental health impairments resulting from service in the defence or police force.

Comprehensive Mental Health Treatment

Individualized care for all mental health disorders, uniquely tailored to meet your specific needs and challenges.

Repetitive Transcranial Magnetic Stimulation (rTMS)

rTMS is a non-invasive option for treatment-resistant PTSD, depression, OCD, and substance abuse.

Group Therapy for Social Reintegration

Facilitated engaging group sessions focused on rebuilding social connections and person-centred rehabilitation.

Programs and Community Support for Defense Personnel, Veterans & Their Families

We support defense personnel, veterans, and families. Our programs enhance mental well-being and aid reintegration into civilian life. We build networks that empower individuals.

Pawstive - steps towards mental health

Each year, the Hills Shire community gathers for the Pawsitive Steps Festival. The Pawsome-Awesome Day offers education, support, and promotes help-seeking behavior, addressing suicide and violence prevention. Since 2011, Mind Connections Specialist Health Services has proudly partnered with the festival.

Western Sydney University

Mind Connections Specialist Health Services has a long-standing affiliation with Western Sydney University (WSU). Medical students enrolled in Doctor of Medicine (MD) degree, Faculty of medicine, WSU attend clinical placements and conduct research under the supervision of our clinicians.

Min Connection Foundation
 

The Mind Connections Foundation was established in August 2020. The programs are focused on enhancing our community’s mental health and well-being by promoting awareness and evidence-based research. Mind Connections Specialist Health Services is a proud partner of the Mind Connections Foundation.

Maintaining Excellence in Telehealth

We adhere to strict guidelines to ensure safe, high-quality care, including:

Effective communication for clear understanding.
Confidentiality and privacy safeguards.
Informed and financial consent practices.
Culturally sensitive, professional, and ethical care.
Collaboration with GPs and other providers for comprehensive support.
Secure and accurate health records.
Learn More

What Our Clients Say: Stories of Transformation and Expert Care

Clients share experiences of compassionate care and specialists dedicated to advancing mental health through Mind Connections.

James Carter

Anxiety Disorders

Emily Hughes

Depression

Olivia Bennett

Bipolar Disorder

FAQs

Psychiatrists are medical doctors who specialise in mental health. They undergo extensive training to obtain specialist qualifications, typically 5 to 10 years beyond their primary medical degree. Psychiatrists excel in assessing, diagnosing, and treating mental illnesses using a range of therapeutic interventions, including both pharmaceutical and non-medication approaches such as Transcranial Magnetic Stimulation and psychological therapies. On the other hand, psychologists are university graduates with a Master’s degree in Psychology. They focus on examining, diagnosing, and addressing psychological difficulties and behavioural dysfunctions associated with physical and mental health. Additionally, psychologists play a vital role in promoting healthy behaviours, preventing maladaptive behaviours, and enhancing overall quality of life. Unlike psychiatrists, psychologists do not prescribe medications. Clinical psychologists undergo additional academic studies, typically three – five years towards a doctorate, to specialise in clinical practice.

We recognise that your treatment is based on your strengths and is unique. Specialists at Mind Connections Specialist Health Services allow you to realise your potential so you can recognise your strengths. This insight motivates skills development, resulting in increased productivity, better role functioning and improved relationships.

You are eligible for Medicare rebates, 
a) if you provide a referral letter from your GP addressed to the Specialist. You must have a referral letter and a GP mental health Care Plan to see a psychologist.
b) You have a valid Medicare or Healthcare card.

Registering for Medicare Safety Net can reduce your medical expenses for outpatient appointments.
When you /your family exceed the threshold per calendar year for Medicare Safety Net, you are eligible for more rebates (more money in your pocket) up to 80% rebate on your gap payments).
Visit the Medicare website https://www.servicesaustralia.gov.au/medicare-safety-nets or the Medicare office for more information.

You are welcome to bring a support person or family member to your appointment. Your treating Specialist will typically spend time with you before inviting the accompanied person. It is common for specialists to see the accompanied person separately to obtain collateral information, with your consent.

At your initial appointment, you will meet with your treating consultant. During this session, the consultant will ask you to provide information about yourself and your reasons for seeking assistance.
The Specialist will engage in dialogue to ensure a thorough understanding of your difficulties and may offer education and brief suggestions to assist you. It’s important to note that arriving at a diagnosis of your condition may not be possible during the first session. Typically, it takes 2 to 3 sessions to complete a comprehensive diagnostic assessment.

Following the initial appointment, your treating Specialist will collaborate with you to develop a personalised plan aimed at improving your health and well-being. Subsequent sessions will focus on implementing the strategies identified in the plan to support your growth and progress towards your desired outcomes.
Your Specialist or psychologist will regularly review your progress and make any necessary adjustments to the treatment plan to ensure you are on track to achieve your goals. This ongoing dialogue and flexibility in the treatment approach are designed to optimise your outcomes and support your journey towards positive change.

Yes. Medicare allows MBA item 291 for Psychiatrists to conduct assessments, arrive at a clinical diagnosis and provide a detailed written management plan so your GP/Nurse Practitioner can care for you for the next 12 months.
You may have to attend 1 – 3 sessions based on the complexity of your situation.
Please ask your GP/Nurse Practitioner to request item 291 in their referral. By requesting item 291, the GP/Nurse Practitioner agrees to follow the Psychiatrist’s management plan and provide continuity of care for you.

No problems.
Your GP/Nurse Practitioner must write a re-referral to the Psychiatrist requesting a review under item 293.

Every Mind Connections Specialist Health Services clinician and administrative staff member values your feedback and suggestions, as they can significantly benefit other clients.
We believe in striving for excellence in service delivery, and your input plays a crucial role in helping us achieve that goal. We encourage all patients to provide feedback on their experiences with us.
You can help others by leaving a Google review <insert the link>.
Your words matter, and they can make a difference in the lives of others seeking mental health support. Thank you for being a part of our community and sharing your journey with us.

Carlingford
+61 2 9871 7777
Carlingford@mindconnections shs.com.au
752B Pennant Hills Rd, Carlingford NSW 2118, Australia
Norwest
+61 2 8883 1173
Norwest@mindconnections shs.com.au
Suite 115/10 Norbrik DR, Bella Vista NSW 2153, Australia
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