Mind Connections Specialist Health Services provides Telehealth

In today’s fast-paced world, accessing specialist healthcare should be straightforward, convenient, and tailored to fit your lifestyle. At Mind Connections Specialist Health Services, we’re dedicated to breaking down barriers to healthcare access with our comprehensive telehealth services. Whether you’re in a bustling city or a remote corner of Australia, exceptional care from our medical specialists is now just a video call away.

At Mind Connections Specialist Health Services, Clinicians are committed to breaking down barriers to mental health care access, especially for those in remote or underserved areas. Bulk-billed telehealth psychiatry services offer a lifeline to individuals residing in specific settings across Australia, ensuring everyone can access the care they need when needed.


Who is Eligible for Bulk-Billed Telehealth Psychiatry Services?

Bulk-billed telehealth psychiatry services are available to individuals who meet the following criteria:

How to Access Bulk-Billed Telehealth Psychiatry Services?

  • Check for the Eligibility Criteria above. 
  • Obtain a Valid Referral from your GP or Nurse Practitioner.
  • Check the validity of your Medicare Card. Patients must have a valid Medicare Card.

What are the conditions of booking?

Specialists and psychologists at Mind Connections Specialist Health Services have extensive clinical experience with rural and residential aged-care patients. They understand the crucial role that family, carers, and local service providers, such as NGOs, NDIS, GPs, Nurse Practitioners, and family members, play in a patient’s well-being. Most of these patients are disadvantaged due to impaired cognition and/or co-morbid conditions. Often, they cannot provide a detailed history and need support from their support network.

Psychiatrists collaborate closely with rural and remote GPs, Nurse practitioners and allied health. They take pride in providing vital support and expertise via video telehealth links. Carer consultation is integral to the bulk-billed Telehealth Consultation for patients.

  • Booking an appointment is straightforward and convenient. Patients can book online, and a booking fee of $100 will apply. This fee is enforced to avoid “no-shows” and cancellations without notice. When you attend the session, $100/- will be reimbursed. If you have follow-up sessions, you may leave it as the deposit for the next appointment. 

Non-bulk-billed Telehealth Consultations: 

At Mind Connections Specialist Health Services, we’re dedicated to providing accessible and convenient healthcare services, whether you’re a resident of metropolitan Australia or seeking care from overseas. Our telehealth consultations offer a flexible and efficient way to connect with specialists, ensuring that you receive the care you need wherever you are.


Eligibility for Medicare Rebates

If you’re a resident of metropolitan Australia, you may be eligible for Medicare rebates for your telehealth consultations. To qualify, ensure you meet the following criteria:

  • Valid Referral: Obtain a referral from your GP or Nurse Practitioner.
  • Medicare Card:  have a valid Medicare Card.
  • Residency: You must reside in Australia during consultation to be eligible for Medicare rebates.

International Appointments

  • Patients from overseas can book appointments with the specialists of their choice. Access to specialists is straightforward. Appointments can be booked and paid for online. There are no Medicare rebates for these appointments, and fees must be paid in full at the time of booking.   

Please consider the time differences between Australia and your country of residence. Appointments can be scheduled between 9 AM and 5 PM Australia time only. 


Fees and Payment

For telehealth consultations, standard fees applicable for face-to-face appointments will apply. Our online booking system requires a $100 deposit to secure your appointment, which will be refunded when you attend your first appointment.

Seamless Care from Anywhere

Our telehealth services are designed to bring specialists directly to you, eliminating the need for travel and waiting rooms. This means you can receive the care you need from the comfort of your home or during a break at your workplace. How good it is when seeking help fits your daily schedule and needs.

Seeking help via Telehealth services are
Convenient: No travel time or parking hassles.
Flexible: Schedule appointments that fit into your busy lifestyle.
Accessible: Connect with leading specialists no matter where you are in Australia.

Does Telehealth compromise the quality of service?

That is very unlikely. At Mind Connections Specialist Health Services, clinicians adhere to strict guidelines to ensure the delivery of safe and high-quality care through Telehealth. These guidelines encompass fundamental principles of good governance.

  • Effective communication: Clinicians utilise effective communication strategies to ensure clarity and understanding during Telehealth sessions.
  • Confidentiality and privacy: Stringent measures are in place to maintain the confidentiality and privacy of patient information during Telehealth consultations.
  • Informed consent: Patients are provided with comprehensive information and obtain informed consent to participate in Telehealth sessions.
  • Financial consent: Patients are informed about any financial obligations associated with Telehealth services.
  • Health records maintenance: Clinicians adhere to national and state standards for accurate and secure health records.
  • Culturally safe and sensitive practices: Clinicians offer culturally sensitive care that respects patients’ diverse backgrounds and needs.
  • Professional boundaries: Strict professional boundaries are maintained to ensure ethical and appropriate interactions during Telehealth sessions.
  • Collaboration with other practitioners: Clinicians collaborate with primary care providers and families to ensure comprehensive care coordination.
  • Scope of specialty: Clinicians practice within their specialty to deliver specialised care tailored to individual patient needs.
  • Continuity of care: Clinicians provide continuity of care as needed, ensuring seamless transitions between Telehealth and in-person services.
  • Collaboration with other health practitioners: With patient consent, GPs, Nurse Practitioners, relevant other providers and support workers are informed of treatment provided during Telehealth sessions, including any prescribed medications.
Video Consultation

By adhering to these guidelines, our clinicians strive to provide exceptional Telehealth services that meet the needs of our patients while maintaining the highest standards of care and professionalism. The geographical distance is no longer an obstacle to accessing the best healthcare services. With Mind Connections Specialist Health Services, you’re choosing a service provider committed to providing you with the highest standard of care.

Getting started with telehealth services is easy.

Telephatic Service

  • If you are eligible for the bulk billing services, please book online. The $100/- booking fee will be credited to the carer consultation when you attend the appointment. 
  • If you are not eligible for bulk billing services, Book online. 
  • When you book the telehealth appointment, you will receive a secure video conferencing link to your mobile/e-mail. It allows you to connect with your specialist.
  • Meet Your Consultant Psychiatrist via video link on the day of your appointment. It is seamless and hassle-free.
  • You can e-mail your valid referral to carlingford@mindconnectionsshs.com.au
    or norwest@mindconnectionsshs.com.au
  • Strict cancellation policy and “no show” policy apply on both occasions. Please be familiar with the policies. Details are under the FAQ section. 

Whether you’re next door or across the globe, Telehealth services ensure that quality healthcare is always within your reach.

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